INTEGRATED MULTIHANNEL CHAT
100% response rate and reduced response time can be easily achieved with our smart chat solution.
1. All customer inquiries in one app. No need logging in and out to reply to all your customers. With Omcom, you can see all conversations with your customers across channels and reply within seconds.
2. Manage conversations with our chat organizer. Move chats from open to closed with one click. Set up follow up reminders. Add customized tags to your conversations.
3. Set up smart templates.Choose from available templates or add your custom messages. Omcom automatically fills in order data - order number, tracking number, delivery status etc - no need to copy paste the details. Reduce response time to seconds.
All tools to manage your e-commerce stores
Sales Analytics. Track sales by channel, by store, or by SKU. Use insights to increase your sales.
Customer Analytics. Understand who your top customers are.
Customer Support Performance tracker
See performance of your customer support agents - average response time, number of inquiries resolved etc.
Reporting - download perforce reports.
Multi - User Access
Set up access for each user. Different levels of access for business owners, managers and support agents.
Protect your business data - choose which information to share with each user.