FAQs
Omcom is Official WhatsApp Buisness Solution Provider and Lazada and Shopee Software Partner. Start using Omcom and experience the power of conversational commerce.
Account
1Can I change my registered email address?
2 I forgot my password, what can I do?
You can easily reset your password online or through the Omcom interface:
If you are not logged in:Go to Omcom.io - One platform to manage all e-commerce stores
Click Forgot Password in the Login window
Enter your registered email address. A ‘Reset your Omcom password’ email will be sent to you
Open the email and tap on Reset Password
Enter your new password and press OK
Note: an email ‘Your Password is updated’ will be sent to you
If you are logged in: Click on Settings in the bottom left
Enter and repeat your new password
Click Update
Note: an email ‘Your Password is updated’ will be sent to you
Note: please do not share your password with anyone for any reason. Access to this information may reveal your sensitive business data.
If you are not logged in:
If you are logged in:
Functionality
1How many users can I add?
The maximum number of Omcom users depends on your subscription tier.
2What is the difference between owner/ business manager and customer support user role?
Owners and business managers can to see and process chats from all connected stores. They can add new users and use more analytics functions. Customer support can only see and process chats from the assigned stores. They cannot add new users and have access only to basic analytics functions.
3Can I choose the access level for each user?
As of now, you can do it by changing user roles and stores assigned to each user. Owners and business managers are able to see all chats on the platform. Customer support can only see and process chats from the assigned stores.
Pricing & Billing
1What are the payment options available?
We accept Paypal, Master Card, Visa, Stripe, GrabPay and Alipay
Security
1Who can see my shop and activity information?
Owners and business managers can see and process chats from all connected stores. Customer support can only see and process chats from the assigned stores.
Technical support
1Who can help me when technical issues happen?
Our customer support team will be glad to help you.
Get in touch with us by clicking Support in the top right of your Omcom screen.
You can also contact us on our website or at support@omcom.io
2How long does it take to solve my technical issue?
Technical problems are more complex than they might seem at first. Users often encounter the final problem, but often there is more behind the scenes leading to the problem that you see. Our priority is to check every single background element and ensure it doesn’t become a recurring issue. While we cannot tell you, how long might it take to solve a particular problem, we promise to provide full operational support and keep you informed about the progress.