FAQs

Omcom is fully integrated with Lazada and Shopee. Start using Omcom within 10 minutes!

Account

1How many stores can I connect to Omcom with Free Tier account?
You can add one Lazada and one Shopee store with a Free Tier Account.
2Can I change my registered email address?
  • Log in to you Omcom account
  • Click on Settings in the bottom left
  • Enter you new e-mail address
  • Click Update
  • 3 I forgot my password, what can I do?
    You can easily reset your password online or through the Omcom interface:
    If you are not logged in:
  • Go to Omcom.io - One platform to manage all e-commerce stores
  • Click Forgot Password in the Login window
  • Enter your registered email address. A ‘Reset your Omcom password’ email will be sent to you
  • Open the email and tap on Reset Password
  • Enter your new password and press OK Note: an email ‘Your Password is updated’ will be sent to you
    If you are logged in:
  • Click on Settings in the bottom left
  • Enter and repeat your new password
  • Click Update Note: an email ‘Your Password is updated’ will be sent to you Note: please do not share your password with anyone for any reason. Access to this information may reveal your sensitive business data.
  • Functionality

    1How many users can I add?
    The maximum number of Omcom users depends on your subscription tier:
  • Free Tier: 2 Users
  • Seller: 3 users
  • Business: 5 users
  • Enterprise: Unlimited
  • 2What is the difference between owner/ business manager and customer support user role?
    Owners and business managers can to see and process chats from all connected stores. They can add new users and use more analytics functions. Customer support can only see and process chats from the assigned stores. They cannot add new users and have access only to basic analytics functions.
    3Can I choose the access level for each user?
    As of now, you can do it by changing user roles and stores assigned to each user. Owners and business managers are able to see all chats on the platform. Customer support can only see and process chats from the assigned stores.

    Pricing & Billing

    1What are the payment options available?
    We accept Paypal, Master Card, Visa, Stripe, GrabPay and Alipay
    2Can I use free tier forever?
    Yes, we care for your online business and won’t abandon you :) You can use the free tier as long as you want. Given a chance, try our other tiers which offers more stores, more platorms, more users and some cool analytics tools.

    Security

    1Who can see my shop and activity information?
    Owners and business managers can see and process chats from all connected stores. Customer support can only see and process chats from the assigned stores.

    Technical support

    1Who can help me when technical issues happen?
    Our customer support team will be glad to help you. Get in touch with us by clicking Support in the top right of your Omcom screen. You can also contact us on our website or at support@omcom.io
    2How long does it take to solve my technical issue?
    Technical problems are more complex than they might seem at first. Users often encounter the final problem, but often there is more behind the scenes leading to the problem that you see. Our priority is to check every single background element and ensure it doesn’t become a recurring issue. While we cannot tell you, how long might it take to solve a particular problem, we promise to provide full operational support and keep you informed about the progress.

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    multichannel e-commerce management!


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